How do I place my order?
Answer: It’s easy to place an order at https://isugarshop.com/.
Please feel free to Email us with any special requests or questions.
I have a special request for my order. How do I do that?
Answer: You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart. Write your request as clear as possible and we will do our best to comply.
How do I change an order after it has been placed?
Answer: If you want to revise any information with your order, please contact us as soon as possible. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.
How can I cancel an order?
Answer: Any cancellation on the order please email us via email:
email@example.com within 24 hours after placing the order.
Any order cancellation after 24 hours will be charged with 30% restocking fee.
Why I didn’t get a confirmation / shipping email?
Answer: After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder,
add firstname.lastname@example.org to your email address list.
If you have further question about your order please feel free to contact us.
What payment methods do you accept?
Answer: We mainly accept PayPal payment, but you can also choose to use all the major credit CARDS (VISA, MASTERCARD, AMEX) when checking out.
How can I make order with a promotional code?
Answer: If you have a promotional code. Once in “add to cart”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.
What should do when I cannot complete the payment via PayPal?
Answer: If you have some problems with your payment please feel free to Contact us with your order detail.
Do you ship worldwide?
Answer: Yes. We are glad to offer shipping service to most countries around the world!
When will my order be processed?
Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 24 hours and all orders are shipped out within 3 business days.
What is your return policy?
Answer: Please check full return and cancellation policy here: Return Policy.
What if the item(s) I received are defective/incorrect/damaged?
Answer: If you have any issue with your order, please email us via email:
email@example.com with your order information within 48 hours after delivery, otherwise we can't offer refund or reship.
How to contact you quickly?
Answer: Any order questions, please be sure to email us directly at firstname.lastname@example.org.